Adding a new 'landline' in GoTo

Created by Jackie Little, Modified on Thu, 16 Jan at 9:37 AM by Jackie Little

Go to the user’s Microsoft account and add the license Microsoft Teams Phone Standard
In the Go To Admin Center (GoTo Admin), find or create the User profile and under the Products tab, activate the GoTo Connect Teams license.
In the phone system area, create and assign the user an extension.
Find a free phone number and assign the created extension to it.
In the application menu in the top right of the browser window, click Integrations.
Scroll down the navigation sidebar until you find GoTo Teams Connector and click it.
Check section 5 to see if the correct changes are stated. Click start to sync and allow to finish.
Open the GoTo Team Admin Center (Europlacer - GoTo Teams Connector - Admin Portal) and under the Users tab, click sync now.
It may take a couple of rounds of syncing to get it right.
The user must then log out of their Teams client and back in. Check if the dial pad is present in the Calls section.